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Storefront Integration

Claimify provides multiple ways to integrate the claim filing experience into your Shopify store, ranging from a hosted "out-of-the-box" page to deeply integrated theme extensions.

1. The Claims Page (App Proxy)​

The Claims Page is a standalone page hosted by Claimify but served on your own domain (e.g., yourstore.com/apps/claimify/form/XYZ).

  • Hosted Experience: No theme modification required.
  • Custom URL: Each claim form you create has its own unique URL.
  • Pre-built Logic: Handles order lookup, product selection, and file uploads automatically.
  • Best For: Standalone links in your Footer, Header, or "Contact Us" page.

2. Customer Extensions (Theme Integration)​

Claimify provides Shopify Theme App Extensions, which allow you to embed Claimify features directly into your existing Shopify template without touching liquid code.

The "File a Claim" App Block​

You can add a "File a Claim" button or link directly into your Theme's Customer Account Page.

  • Contextual: The button only appears next to orders that are eligible for claims (based on your form rules).
  • One-Click Start: When a customer clicks this, they are already authenticated, and the order is already selected. No lookup required.
  • Installation: Use the Shopify Theme Editor (Online Store -> Themes -> Customize -> Account Page -> Add Block).

3. Shopify Flow Integration​

For advanced cross-app workflows, Claimify integrates with Shopify Flow.

Available Triggers:​

  • Claim Created: Fires the moment a customer submits a claim.
  • Claim Updated: Fires whenever a status changes or a comment is added.

Use Cases:​

  • Slack/Discord: Notify your support team when a claim is created.
  • Klaviyo: Trigger a "We're sorry" email sequence or tag a customer based on their claim reason.
  • Trello/Asana: Create a task in your project management tool for complex claims.
  • Tagging: Tag high-risk customers in Shopify if they have multiple rejected claims.

4. Thank You Page Extension​

You can also include a claim link on the Order Confirmation (Thank You) page. This is ideal for:

  • Addressing "Wrong Address" issues immediately after purchase.
  • Allowing customers to cancel or modify orders before they hit the warehouse.

Which one should I use?​

GoalRecommended Tool
Quickest SetupApp Proxy Page (link in footer)
Best UX for Registered Users"File a Claim" App Block on Account Page
Advanced AutomationsShopify Flow Triggers
Pre-shipping CorrectionsThank You Page Extension