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Custom Domains & Sending Profiles

Claimify allows you to use your own domain for sending emails, ensuring high deliverability and consistent branding.

Domain Verification​

To send emails from your own domain (e.g., support@yourdomain.com), you must verify your domain using DNS records. This process uses Resend as the underlying delivery infrastructure.

1. Add Your Domain​

In the Customization -> Domains tab:

  1. Click "Add Domain".
  2. Enter your domain name (e.g., yourdomain.com).
  3. Select your preferred sending region.

2. Configure DNS Records​

Once the domain is added, Claimify will generate a set of DNS records (SPF, DKIM, and DMARC). You must add these records to your domain provider (e.g., GoDaddy, Namecheap, Cloudflare).

  • Type: TXT or CNAME.
  • Host/Name: The subdomain provided (usually resend).
  • Value: The security key generated for your domain.

3. Verification status​

Click "Verify Domain" after adding the records. It can take up to 24-48 hours for DNS changes to propagate globally, but it usually happens within minutes.

  • Pending: Records not yet detected.
  • Verified: You are ready to send!
  • Failed: Check for typos in your DNS settings.

Custom Sending Profile​

After your domain is verified, you can customize how your emails appear in the customer's inbox.

  • From Name: The name shown to the customer (e.g., "Your Store Support").
  • From Email: Choose a specific username (e.g., claims@yourdomain.com).
  • Reply-To: Set a dedicated address for customer replies to ensure they reach your support team.
  • CC Emails: Automatically copy your team on all outgoing claim notifications.

Why Verify Your Domain?​

  1. Deliverability: Verified domains are much less likely to land in the customer's spam folder.
  2. Trust: Customers are more likely to open an email from support@yourbrand.com than a generic system address.
  3. Branding: Removes the "via resend.net" or "via claimify.app" labels in many email clients.
Business Plan Feature

Custom domains and sending profiles are available on the Business plan.