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Resolutions & Shopify Integration

When a claim is approved, the next step is providing a Resolution. Claimify helps you execute these resolutions directly within the app, syncing automatically with your Shopify store.

Refund Resolution​

The Refund action allows you to return money to your customer's original payment method.

  • Full Refund: Refunds the entire value of the selected line items, including any applicable taxes.
  • Partial Refund: You can specify a custom amount or a percentage to refund.
  • Shipping Refunds: Optionally include the original shipping cost in the refund.
Shopify Logic

Refunds processed through Claimify use the Shopify Refund API. The funds are returned to the original payment method, and the order's financial status is updated to "Partially Refunded" or "Refunded".

Reorder Resolution (Replacements)​

If a customer received a damaged or incorrect item, you can send a replacement using the Reorder action.

  1. Item Selection: Select which items from the original order need to be replaced.
  2. Draft Order Creation: Claimify creates a Shopify Draft Order containing the replacement items.
  3. Price Overrides: By default, replacement items are set to $0.00 so the customer isn't charged again.
  4. Shipping: You can choose to apply your standard shipping rates or offer free shipping for the replacement.
  5. Fulfillment: Once the Draft Order is completed, it becomes a regular Shopify order ready for your warehouse to fulfill.

Gift Card Resolution​

As an alternative to a refund, you can offer a Gift Card (Store Credit).

  • Automated Issuance: Claimify generates a new Gift Card for the specified amount.
  • Email Delivery: The Gift Card code is sent directly to the customer's email.
  • Balance Management: Customers can use this credit for future purchases on your store.

Discount Code Resolution​

If you want to offer a discount on the next purchase as a gesture of goodwill.

  • Unique Codes: Claimify generates a unique, single-use discount code.
  • Customizable Value: Set the discount as a percentage (e.g., 20% off) or a fixed amount ($10 off).
  • Expiration: You can set an optional expiration date for the code.

Manual Resolution​

If you've resolved the issue outside of Shopify (e.g., through a manual bank transfer or a physical exchange in-store), use the Manual resolution type to record the details and close the claim for reporting purposes.

Best Practices​

  • Verify Stock: Before processing a Reorder, check your Shopify inventory to ensure the item is in stock.
  • Comment on Partial Refunds: If you are only refunding 50%, add a comment explaining why (e.g., "50% refund issued as the product is still functional but cosmetically damaged").
  • Use Gift Cards for Retention: Encouraging customers to take store credit instead of a refund keeps the revenue within your business.