Frequently Asked Questions
Common questions about Claimify - Support & Claims.
General Questions
What is Claimify?
Claimify is a specialized Shopify app designed to help you handle customer claims for damaged, missing, or incorrect products. It automates the submission and review process, making support much faster for your team.
How do customers find the claim form?
You can install the form in three places:
- As a standalone page in your store navigation.
- In the customer account dashboard next to their orders.
- On the checkout "Thank You" page.
Does Claimify handle returns?
Yes! While "Claims" usually refers to issues (damage/missing), you can easily configure a form specifically for standard returns and exchanges.
Features & Logic
Can I automatically approve claims?
Yes, using our Automations feature (on Plus plans and above). You can set conditions like "Order total < $10" to trigger instant approvals and resolutions.
What resolutions are supported?
Currently, Claimify supports direct integration with Shopify for Refunds and Reorders (replacement orders). You can also issue Discount Codes or Gift Cards.
Is my store data safe?
Absolutely. Claimify only requests the permissions needed to view orders, customers, and manage fulfillment. We never handle your payment processing directly; all money moves happen within Shopify's secure environment.
Installation & Support
How long does setup take?
You can be up and running in less than 5 minutes using one of our "Ready Example" templates.
Who do I contact for help?
Our team is available through the "Contact Support" link in the app sidebar, or by emailing support@xco.agency.