Skip to main content

Frequently Asked Questions

Common questions about Maestro Theme Scheduler.

General Questions​

What is Maestro Theme Scheduler?​

Maestro Theme Scheduler is a Shopify app that allows you to schedule when theme sections and blocks appear or disappear on your store. It automates content visibility based on dates and times.

How does it work?​

The app monitors your scheduled times and automatically shows or hides sections/blocks at the specified times. Changes are made directly to your theme's visibility settings.

Is it free?​

Maestro Theme Scheduler offers a free trial. Check the Shopify App Store for current pricing.

Installation & Setup​

How do I install the app?​

Install from the Shopify App Store. Click "Add app" and follow the installation prompts.

What permissions are required?​

The app needs:

  • Read and write access to themes
  • Read access to theme settings

Does it work with all themes?​

Maestro Theme Scheduler works with most Shopify themes. Some custom themes may require additional configuration.

Usage​

Can I schedule multiple sections at once?​

Yes, you can create multiple schedules for different sections. They will all execute at their scheduled times.

Can schedules overlap?​

Yes, schedules can overlap. Each schedule operates independently.

What happens if a schedule fails?​

The app logs all execution attempts. Failed schedules are logged with error details. You can review logs in the app dashboard.

Can I cancel a schedule?​

Yes, you can deactivate or delete schedules at any time from the app dashboard.

Technical​

What timezone does it use?​

Schedules use your store's configured timezone. You can set this in the app settings.

Will it affect my theme's performance?​

The app is designed to be lightweight. Scheduling operations are efficient and shouldn't significantly impact performance.

Can I use it with custom sections?​

Yes, Maestro Theme Scheduler works with custom sections as long as they follow Shopify's section structure.

What if I change my theme?​

If you change themes, you may need to update section IDs in your schedules. The app will help identify any issues.

Troubleshooting​

My schedule didn't run. What should I do?​

  1. Check the schedule is activated
  2. Verify the time hasn't passed
  3. Check timezone settings
  4. Review execution logs
  5. Contact support if needed

Sections aren't appearing. Why?​

  1. Verify section ID is correct
  2. Check schedule timing
  3. Ensure section exists in theme
  4. Review schedule status

Can I get a refund?​

Refund policies vary. Contact support for refund inquiries.

Support​

Where can I get help?​

How quickly will I get a response?​

We aim to respond within 24-48 hours for general inquiries. Critical issues receive priority attention.

Can I request features?​

Yes! We welcome feature requests. Submit them through the app's feedback form or contact support.